2024 Jeep Grand Cherokee: What to check before buying
Owners have filed 204 complaints with NHTSA about this car, most about the electrical, transmission, and exterior lights. The 10 checks below target those problems, in the order you would do them at the car.
2024- Owner complaints
- 204
- Recalls
- 15
- 1 urgent
- Crashes reported
- 7
- 2 injuries
One recall on this model year told owners to park outside until the repair was done.
Do not buy until you have dealer paperwork or a recall lookup showing it was completed for this VIN.
Your inspection sheet
Tick items off on your phone at the car, or print it. Ticks stay on this device.
0/10 checked
2024 Jeep Grand Cherokee: inspection sheet
Paperwork and questions
Before you go, or before you touch the car0/5
Walk-around and cabin
Engine off, key in hand0/1
Cold start, engine bay, and underside
Ask the seller not to warm the car up first0/1
Test drive
At least 20 minutes, with some highway0/3
These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.
Which Grand Cherokee is it?
EPA figures for each version of the 2024 Jeep Grand Cherokee. Use them to confirm you are looking at the version that was advertised, and as a yardstick on the test drive.
| Version | Drive | EPA rating |
|---|---|---|
| 3.6L 6-cylGas | AWD, RWD | 22 mpg |
| 5.7L 8-cylGas | AWD | 17 mpg |
| 2.0L 4-cylPlug-in hybrid | 4WD | 470 mi range |
- The 2024 Jeep Grand Cherokee was sold in three versions. Confirm which one this is from the window sticker, the engine cover, or the VIN report before you compare prices.
- On the plug-in hybrid, watch for the car moving off on electric power at low speed and for any hybrid system warning on the dash.
- Reset the trip computer at the start of the drive. A Grand Cherokee that averages well under the EPA 17 mpg combined on a mixed route may have an engine or tire problem.
Check the odometer against these mileages
Owners report these failures starting around the mileages below. A car inside one of these ranges deserves a closer look at that part, or records showing it was already fixed.
No-start on new vehicle
60–1,232 miles
Sudden loss of power
200–4,600 miles
Why these checks: what owners reported
NHTSA complaints for the 2024 Jeep Grand Cherokee, grouped by the part owners named. Open a row to read what goes wrong.
Electrical881 crash
Sudden shutdowns are the biggest problem in this category. The vehicle loses power at highway speed, sometimes shifting itself into park, with a service electrical system warning. On 4xe plug-in hybrids, the high-voltage battery drains after a few days parked or stops charging. Some cars will not start, will not power off, or cannot be towed because the electric park brake stays locked. Two fires are reported, one starting near the hybrid battery while driving. Many complaints concern battery and engine recalls that have no parts yet, and owners have been told to park outside, away from structures.
Transmission23No crashes
The main pattern is loss of propulsion at highway speed. The vehicle suddenly slows or dies, often with Service Transmission or hybrid system warnings. Some cars then drop into park, refuse to shift, or will not shut off. Many failures show up in the first few thousand miles, including a transmission replaced at 866 miles. Dealers often find no codes. Hard, jerky shifting and unexpected surges at low speed also appear. Many complaints cite the engine sand contamination recall, which still has no remedy.
Exterior lights16No crashes
High beams do not turn on when the headlight switch is in Auto on vehicles without automatic high beams. Drivers have to switch to manual mode or hold the stalk back. A recall covers this defect, but several owners say the recall update still failed after two or three dealer visits, and some dealers say no fix exists. Other complaints describe a rear turn signal too small for following drivers to notice, taillights that stay off until switched on by hand, and a right headlight fault tied to emergency braking warnings.
Engine15No crashes
Most complaints here are about the engine recall for sand contamination, which warns of catastrophic engine failure and fire. Parts are unavailable, so dealers cannot finish the repair, and some 4xe owners are asking for buybacks. Reported failures include stalling when shifting into park, sudden power loss on the highway, cars that will not restart for several minutes, unexpected revving, hesitation, and intermittent Service Hybrid System warnings. A few owners also report a rough idle that nearly stalls with the AC on, valve chatter, and exhaust fumes inside the cabin.
Brakes72 crashes
Unexpected forward surges while slowing or stopping are the most serious pattern here. Both crash reports involve the vehicle lurching ahead with the brakes applied. Other complaints describe a brake pedal that jams after little travel, and a pedal that sinks nearly to the floor with ABS and driver-assist warnings during repeated downhill braking. One owner reports an internal ABS failure that needed replacement. Phantom forward collision braking that cuts highway speed sharply also appears, as does the auto park brake engaging at a stop sign.
Automatic emergency braking7No crashes
Automatic emergency braking either fails to work or reports itself as unavailable. Warnings saying AEB is unavailable or has limited functionality appear on cars with very few miles, and dealers often find no codes. Some owners say the system did not react to stopped vehicles during tests, including a dealer test drive. The opposite fault also appears: false AEB activation stops the car abruptly and continues after reprogramming. A cooling system failure disabled the collision warning sensor and radar on one car, and a front parking sensor that stops alerting is also reported.
Steering51 crash
Power steering cuts out suddenly, usually alongside a wave of warnings that also disable lane assist, auto park, SOS calling, and the passenger airbag indicator. One steering rack needed replacement at 3,216 miles after its boot failed. Dealers have not been able to trace a recurring clunk or creak from the front end. The crash-related report describes a fatal rear-end collision after the vehicle stopped in a highway lane. That report gives no cause.
Acceleration and cruise control5No crashes
Unintended acceleration and erratic speed changes run through these reports. Complaints describe sudden downshifts on the freeway and adaptive cruise control accelerating toward a slowing car after the cameras failed. Another report describes a surge at parking speed that the brakes did not stop. On a hybrid, a phantom stop was followed by a stuck accelerator. Other drivers feel drag when slowing and gears hanging below 20 mph. The injury report involves neck pain from a random forward collision stop. Dealers have not fixed the downshift problem.
In owners' own words
Excerpts from complaints Grand Cherokee owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.
My jeep is a 2024, with just about 12,000 miles. On Monday, May 5, 2025. My Air Conditioner stopped working. It was only blowing out warm air. Now I’m told there’s some kind of AC leak and it will take 2-5 days for parks and a full day to repair. After reading reviews. This is a known issue with 2022 jeeps. This needs to be an issue with 2024. This is my 3rd jeep and I’ve never had issues like this.
Filed with NHTSA, May 2025
THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident.
Filed with NHTSA, September 2025
In traffic, in drive, at speed 40 MPH, vehicle shifted automatic transmission to low gear, dropped speed to 10 MPH, every alarm indicator came on, RPMs were in the 6K red line range, was able to pull of the road, engine shut down, was not able to shift, restart, or use key fob functions. Towed to dealer replaced aux battery, replaced TCM valve body assembly. Vehicle mileage 4,380.
Filed with NHTSA, June 2025
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.
Filed with NHTSA, September 2024
I have had this 2024 Grand Cherokee for barely 4 months and this is the second time I have gotten the notification “Automatic Emergency braking needs servicing” and “Right Lighting needs servicing” the AEB nor forward collision warning works and last time I brought it in they said the right head light was continuously running which is why it needed servicing and here I am 2 weeks later with the exact same issue.
Filed with NHTSA, March 2025
this car has been worked on twice with negative results, now the dealer has told me Jeep does not want to try to repair it until further investigation.it does not comeply with FMVSS No.108 recall repair 12B Wich was performed twice with negative results.I think they are avoiding the lemon law by not trying to repair it a third time.No loaner or compensation offered.
Filed with NHTSA, March 2024
Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety.
Filed with NHTSA, January 2026
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time
Filed with NHTSA, February 2025
How the 2024 compares with other Grand Cherokee years
Complaints for this year next to the average for the other model years, area by area.
The 2024 ranks sixth for owner complaints among 8 Grand Cherokee years, well under the average of the others. Newer years have had less time to collect complaints, so compare like with like.
- Electrical88108
- Transmission2337
- Exterior lights165
- Engine1523
- Brakes725
- Automatic emergency braking74
Recalls to confirm (15)
Recall repairs are free at any Jeep dealer, but the seller may never have had them done. Check each campaign number against the VIN.
25V741000ElectricalPark outsideOct 2025
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire can increase the risk of injury.
Fix: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Owner notification letters were mailed beginning December 17, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
25V766000EngineNov 2025
Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
Fix: The remedy is currently under development. Interim notification letters explaining the safety risk were mailed beginning December 29, 2025. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
25V576000ElectricalSep 2025
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Fix: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
25V472000SeatsJul 2025
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints.".
Risk: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Fix: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
24V944000Backup cameraDec 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.".
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Fix: Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.
24V926000EngineDec 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. The radiator crossmember bolts may not be properly secured, which can lead to improper air bag deployments and a fuel leak during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity.".
Risk: An improper air bag deployment can increase the risk of injury. A fuel leak can increase the risk of a fire.
Fix: Dealers will inspect and secure the crossmember bolts as necessary, free of charge. Owner notification letters were mailed January 9, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D1B.
24V897000AirbagsNov 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection.".
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
24V872000ElectricalNov 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls.".
Risk: Driving without knowing the vehicle's actual speed increases the risk of a crash.
Fix: Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.
24V720000ElectricalSep 2024
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire while parked or driving can increase the risk of injury.
Fix: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
24V586000Child SeatAug 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee L vehicles. The child seat tether welds on the second-row seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems.".
Risk: A child that is not properly restrained during a crash can have an increased risk of injury.
Fix: Dealers will reinforce the child seat tether welds on the seat back frame, free of charge. Owner notification letters were mailed October 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 85B.
24V346000AirbagsMay 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. The front bumper may be missing energy absorbing foam, which can cause the front air bags not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection.".
Risk: Front air bags that do not deploy as intended can increase the risk of injury in a crash.
Fix: Dealers will inspect the vehicles and install the foam as necessary, free of charge. Owner notification letters were mailed May 30, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 41B.
24V289000Backup cameraApr 2024
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.".
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Fix: Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
24V130000Exterior lightsFeb 2024
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment.".
Risk: High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
Fix: Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
24V131000SteeringFeb 2024
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. An improperly machined steering knuckle may separate between the ball joint and knuckle, causing the wheel to fall outward and resulting in a loss of control.
Risk: A loss of vehicle control increases the risk of a crash.
Fix: Dealers will replace the steering knuckle, free of charge. Owner notification letters were mailed April 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 07B.
24V111000Wipers and visibilityFeb 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems.".
Risk: An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Fix: Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
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