Owners have filed 35 complaints with NHTSA about this car, most about the electrical, transmission, and acceleration and cruise control. The 8 checks below target those problems, in the order you would do them at the car.
2024Tick items off on your phone at the car, or print it. Ticks stay on this device.
0/8 checked
2024 Ford Mustang Mach-E: inspection sheet
Before you go, or before you touch the car0/3
Engine off, key in hand0/3
At least 20 minutes, with some highway0/2
These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.
Nearby years usually share most parts, so their problems are worth checking on this car too.
Worth adding to your 2024 checks
Worth adding to your 2024 checks
EPA figures for each version of the 2024 Ford Mustang Mach-E. Use them to confirm you are looking at the version that was advertised, and as a yardstick on the test drive.
| Version | Drive | EPA rating |
|---|---|---|
| Electric | AWD, RWD | 300–320 mi range |
NHTSA complaints for the 2024 Ford Mustang Mach-E, grouped by the part owners named. Open a row to read what goes wrong.
Doors won't open when the 12-volt battery discharges. This happens with the outside handles, and some reports also describe rear passengers unable to get out from inside. Most complaints tie it to federal recall 25V404 (Ford 25S65). Many say the remedy, a software update, was not yet available, so owners were left waiting with no fix. Reported latch failures fall around 4,000 to 12,000 miles. Hot weather and children or pets trapped inside are common worries. Other reports describe a failed high-voltage junction box causing limp mode, a total power loss while driving, and an onboard charger failure with a burning smell.
Sudden loss of power is the main pattern. The car shows powertrain malfunction and high-voltage battery warnings, then drops into reduced-power limp mode. One case happened at freeway speed and another at just 185 miles. Some dealers cannot reproduce the fault, while others replace the high-voltage junction box. One crash-related complaint describes the car accelerating from a stop with the brake pressed and hitting a truck. Other reports cover the parking brake engaging at random, wet brakes slow to grip, and a recall repair delayed because no loaner car was available.
Unintended surges at parking-lot speeds are the main concern. One crash-related complaint describes the car lunging forward while parking and hitting a tree, a wall, and a parked car while a parking sensor fault message flashed. Another pattern involves adaptive cruise control. Pressing the button while creeping or stopped behind a car makes the car jump to 15 mph. A separate report describes daily front camera fault messages that disable pre-collision assist and leave cruise control unavailable.
These complaints are mixed and not purely about steering. One describes loud, constant clunking when the wheel is turned at a stop. Dealers called it normal and blamed brake binding. Another reports an abrupt surge during a low-speed turn into a parking space, with adaptive cruise control apparently involved. A third describes a sudden total loss of power at 25 mph while turning onto a highway, which left the driver with little control. The surge and the power loss both carry a real risk of losing control.
Excerpts from complaints Mustang Mach-E owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.
Everyday I drive the vehicle There are 2 error messages 1. Front Camera fault, service required 2. Pre-collision Assist not available I have 32 Pre-collision warning messages in the last month, one for every day I drive. I had to drive 4 hours with no cruise control causing my leg to cramp at the 2 hour mark. There needs to be a recall for this issue. Many many other owners of the Mach-e have mentioned the same.
Filed with NHTSA, January 2026
Complaints for this year next to the average for the other model years, area by area.
The 2024 ranks second for owner complaints among 3 Mustang Mach-E years, well under the average of the others. Newer years have had less time to collect complaints, so compare like with like.
Recall repairs are free at any Ford dealer, but the seller may never have had them done. Check each campaign number against the VIN.
Ford Motor Company (Ford) is recalling certain 2022-2026 F-150 Lightning BEV, 2024-2026 Mustang Mach-E, and 2025-2026 Maverick vehicles. The integrated park module may fail to lock into the park position when the driver shifts into park. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention.".
Risk: A loss of park function can allow the vehicle to rollaway, increasing the risk of a crash.
Fix: The park module software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters were mailed February 3, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C69. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 26, 2026.
Ford Motor Company (Ford) is recalling certain 2021-2025 Mustang Mach E vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Risk: The inability to enter or exit the vehicle in an emergency increases the risk of injury.
Fix: Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software, free of charge. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners September 12, 2025. Additionally, Owner notification letters were mailed to 2024-2025 Mustang Mach-E owners July 10, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.
Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, Ford Bronco Sport, and Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
Risk: Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.
Fix: Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Owner notification letters were mailed on December 6, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.
Cars shoppers compare with the Ford Mustang Mach-E, with their own 2024 checklists.
2024 owner complaints, side by side
