Only 1 owner complaint is on file with NHTSA for this car, so this sheet is short. Problems reported on other e-tron years with the same design are listed below the checklist.
2020Tick items off on your phone at the car, or print it. Ticks stay on this device.
0/6 checked
2020 Audi e-tron: inspection sheet
Before you go, or before you touch the car0/3
Engine off, key in hand0/2
At least 20 minutes, with some highway0/1
These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.
Few owners have reported problems with this year yet. These years share the 2020's design and most of its parts, so their problems are the ones to look for on this car too.
Worth adding to your 2020 checks
Worth adding to your 2020 checks
Worth adding to your 2020 checks
EPA figures for each version of the 2020 Audi e-tron. Use them to confirm you are looking at the version that was advertised, and as a yardstick on the test drive.
| Version | Drive | EPA rating |
|---|---|---|
| Electric | AWD | 218 mi range |
NHTSA complaints for the 2020 Audi e-tron, grouped by the part owners named. Open a row to read what goes wrong.
The most serious pattern is a sudden loss of drive power at speed. Drive system and electrical system malfunction warnings come on, the car will not accelerate, and it coasts to a stop. Brakes and steering still work. Restarting the car does not reliably fix it, and owners report tows and long dealer visits with no diagnosis. Other reports describe a sunroof leak that lets water reach interior electronics, and a failed connectivity module that disables the SOS feature and phone app. One owner was quoted $2000 to repair that module. Only 3 complaints are on file.
Excerpts from complaints e-tron owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.
Sunroof leaked. Not directly safety, but can be as water was getting on interior electronics. Dealer referenced TSB 2056944/10 and warranty extension U63 Sunroof WrtyExt 7yr/80k, but noted that we were not included in the warranty extension.
Filed with NHTSA, November 2025
Complaints for this year next to the average for the other model years, area by area.
The 2020 has the fewest owner complaints of the 8 e-tron years we cover, well under the average of the others. Newer years have had less time to collect complaints, so compare like with like.
Redesigns and mid-cycle updates change what can go wrong.
The 2020 is the second model year of the e-tron's first generation (2019–2023).
Audi updated the e-tron for 2023, so a 2020 does not have those changes.
What changed for 2023 (not on a 2020)
Recall repairs are free at any Audi dealer, but the seller may never have had them done. Check each campaign number against the VIN.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.".
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
Risk: A high-voltage battery that overheats increases the risk of a fire.
Fix: Dealers will install onboard diagnostic software to monitor battery module performance, and replace affected battery modules where necessary, free of charge. Owner notification letters were mailed April 3, 2025. Owners may contact Audi customer at 1-800-253-2834. Audi's numbers for this recall are 93U9 and 93V2.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Risk: An overheated outlet or charging cable can increase the risk of a fire.
Fix: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 E-Tron Quattro and 2020-2021 Audi E-Tron Sportback Quattro vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Risk: Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
Fix: Dealers will replace the brake booster, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 47R1.
Cars shoppers compare with the Audi e-tron, with their own 2020 checklists.
2020 owner complaints, side by side
