Owners have filed 36 complaints with NHTSA about this car, most about the electrical, transmission, and backup camera. The 9 checks below target those problems, in the order you would do them at the car.
2020Tick items off on your phone at the car, or print it. Ticks stay on this device.
0/9 checked
2020 Cadillac XT6: inspection sheet
Before you go, or before you touch the car0/2
Engine off, key in hand0/1
Ask the seller not to warm the car up first0/3
At least 20 minutes, with some highway0/3
These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.
These years share the 2020's design and most of its parts, so their problems are the ones to look for on this car too.
Worth adding to your 2020 checks
Worth adding to your 2020 checks
Worth adding to your 2020 checks
EPA figures for each version of the 2020 Cadillac XT6. Use them to confirm you are looking at the version that was advertised, and as a yardstick on the test drive.
| Version | Drive | EPA rating |
|---|---|---|
| 3.6L 6-cyl | AWD, FWD | 20 mpg |
NHTSA complaints for the 2020 Cadillac XT6, grouped by the part owners named. Open a row to read what goes wrong.
Cameras go dark in reverse. The screen turns black and shows a red triangle with a crossed-out camera icon. Dealers point to a service bulletin and new coaxial cables, but parts are sometimes not yet available. Other reports describe a fuel gauge that loses its level marks at startup, false SD card errors from the surround camera recorder, and a body control module replaced several times after the turn signals failed. Many of these faults start on nearly new cars, some under 400 miles. A passenger-side water leak has also damaged wiring and caused a burning smell.
The transmission shudders, jerks, or stutters during shifts at low rpm, near 1,500, and can feel close to stalling until revs climb. Because the fault comes and goes, repeat dealer visits often fail to fix it. Another pattern pairs a "Steering Assist is Reduced" warning with a check engine light and a blank coolant temperature display. It appears around 60,740 miles and continues past the 70,000-mile powertrain warranty. Loss of power while driving, traced to a faulty camshaft solenoid and an oil leak, also comes up. Auto stop-start can trigger repeated stability control warnings at idle.
The rear camera fails at random in reverse. It shows a black screen with a red triangle and a crossed-out camera icon. Some failures seem to come on cool mornings. Replacing the camera does not always fix it, and several cars have gone back to the dealer more than once. A separate report describes automatic braking that slams on hard without warning while backing down a slope. Another filing involves no failure at all, just a long wait for repair parts that were unavailable.
Excerpts from complaints XT6 owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.
I got this vehicle and have had the body control module replaced 3 times the first time was as soon as it got out the dealer lot the turn signals were not working so I took it back a week later and they had to replace the body control module and since then they have replaced it 3 times
Filed with NHTSA, March 2024
I was waiting for a light to change to green and the vehicle shut down because of the auto-stop feature, after a couple of seconds the car turned on again and this message came on "stability track off" and this happened like that like 3 times until I turned off the auto-stop. I took it to the dealer the next day and they scanned it for issue and told me there's nothing wrong with the vehicle.
Filed with NHTSA, March 2024
Intermittent shifting problems. Is stuttering when shifting. There seems to be an ongoing problem according to online and G M itself why isn't this recalled. There is no starting point it is intermittent on going. At the 1st instance they recorded it but it didn't get fixed and now they want to see it happening again but it's intermittent how many times do I have to go back
Filed with NHTSA, January 2023
Rear backup camera has failed 12 times since car purchase eight weeks ago. Black screen on info center with red circle with slash across the middle over a camera. The failure is intermittent and seems to fail when it is cool outside in the morning.
Filed with NHTSA, September 2022
Complaints for this year next to the average for the other model years, area by area.
The 2020 has the most owner complaints of the 6 XT6 years we cover, about 2.7 times the average of the others. Newer years have had less time to collect complaints, so compare like with like.
Redesigns and mid-cycle updates change what can go wrong.
The 2020 is the first model year of the XT6's first generation (2020–2025). First years of a redesign often carry teething problems that Cadillac fixes in later years, so the checks above matter more than usual.
Should you avoid the first year of a redesign? See the 45-car study.
Recall repairs are free at any Cadillac dealer, but the seller may never have had them done. Check each campaign number against the VIN.
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Fix: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Risk: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Fix: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Risk: Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
Fix: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Risk: If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
Fix: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
Cars shoppers compare with the Cadillac XT6, with their own 2020 checklists.
2020 owner complaints, side by side
