2023 Mazda 5: What to check before buying
Owners have filed 68 complaints with NHTSA about this car, most about the brakes, transmission, and electrical. The 8 checks below target those problems, in the order you would do them at the car.
2023- Owner complaints
- 68
- Recalls
- 3
- Crashes reported
- 11
- 4 injuries
Your inspection sheet
Tick items off on your phone at the car, or print it. Ticks stay on this device.
0/8 checked
2023 Mazda 5: inspection sheet
Paperwork and questions
Before you go, or before you touch the car0/2
Cold start, engine bay, and underside
Ask the seller not to warm the car up first0/1
Test drive
At least 20 minutes, with some highway0/5
These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.
Check the odometer against these mileages
Owners report these failures starting around the mileages below. A car inside one of these ranges deserves a closer look at that part, or records showing it was already fixed.
Manual transmission shifting failure
2,500–10,000 miles
Why these checks: what owners reported
NHTSA complaints for the 2023 Mazda 5, grouped by the part owners named. Open a row to read what goes wrong.
Brakes91 crash
The most common report is automatic emergency braking that slams on with nothing ahead. It happens at highway speed and in stop-and-go traffic, and sometimes it stalls the engine. Other reports describe brake fluid leaking near the front calipers with no warning light, a pedal that needs heavy force to stop the car, rear pads and rotors worn out unusually early, and a loud pop when releasing the brake to pull away. One crash report describes sudden acceleration into a wall with no braking assist or collision warning.
Transmission8No crashes
Most reports involve the manual transmission. Gears refuse to engage, grind, or need heavy force, especially going from 2nd to 3rd, and one report names synchronizer failure. Trouble starts within the first few thousand miles. Some cars have had the transmission replaced, and one faces a second replacement. There are no warning lights, so drivers get stuck at stops or lose drive at speed. Other complaints describe slipping with racing rpm and little forward movement, jerky 1-2 shifts at low speed, and a knocking noise from the rear at low speeds.
Electrical72 crashes
The most serious report is a fire at highway speed. A loud bang came first, then electrical and engine malfunction warnings, then flames that spread over the front right side. A separate crash report describes emergency braking stopping the car on the highway, which led to a rear-end collision. Other problems include repeated dead batteries and lockouts that dealers could not trace, liquid in the console destroying the command switch, and genuine trailer wiring that makes trailer lamps flash erratically. One owner says towing is limited without a brake controller.
Steering61 crash
Turning left, the wheel sticks between roughly the 9 and 11 o'clock positions. It is worse in cold weather and at low speeds. Two reports describe a loose or wobbling steering wheel, and one was traced to a loosened steering wheel bolt at higher mileage. On ice, lane keeping can mistake light steering input for hands off the wheel and jerk the wheel sideways. One crash with an injury describes violent shaking at highway speed and a sharp pull left into the median.
Suspension51 crash
Front lower ball joints and control arms fail. In the worst cases the joint pulls out of the control arm, the axle separates, and the car can no longer move. One failure at 2077 miles caused a loss-of-control crash. In another case a replacement control arm was backordered for nearly two months with no loaner car provided. Other reports describe loud clunks at 5 to 25 mph that dealers cannot trace, and strut bearing crunching during low-speed braking and turning, which a dealer blamed on dirt.
Airbags44 crashes
All four reports come from crashes, and three involve injuries. One airbag burst through the dash vent and filled the cabin with smoke. In another case the airbag did not deploy in a deer strike at 55-60 mph, and the seat belt failed to hold the occupant. The other two reports describe severe crashes, including a fatal rollover that ended in fire. Those reports do not identify an airbag fault, so the pattern stays unclear.
Automatic emergency braking41 crash
The system brakes hard with open road ahead, both at freeway speed and when pulling away from a light. Some of these events happen near semi trucks or after a forward camera dirty warning in snow. The system also shuts itself off in rain, fog, light moisture, or cold, which dealers blame on dirt or fog. It turns back on every time the car starts. One crash report describes the opposite failure: no warning and no braking before a rear-end collision.
Body and structure4No crashes
The rear liftgate opens by itself while driving, with no button pressed. The hood visibly wobbles at all speeds, and a clanging metal noise comes from the front. Keyless entry sometimes takes two or three tries to unlock, and auto-lock may not engage when the driver walks away. Fabric lining or insulation also works loose from the seam between the dash and the pillars on both sides.
In owners' own words
Excerpts from complaints 5 owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.
Vehicle was purchase new, experienced safety concerns front brakes driver and passenger leaking brake fluid near brake calipers no warning lights. Fluid in the reservoir got pretty low. Pending case with Mazda USA. Local dealer stated over the phone was not covered because out of warranty 47,000 miles 2023 CX-50 Turbo mostly highway miles this vehicle was purchased as daily driver.
Filed with NHTSA, June 2024
On 1/14/2026, I was pulling into a parking space in a parking garage when the vehicle abruptly accelerated causing the vehicle to hit the concrete wall in front of me. No braking assist or front collision warning issued. Airbags deployed. The car is currently at Joe Myers Collision Center in Houston, Texas to obtain an estimate for repair. The police did not respond to reported incident. Incident was reported to my insurance company immediately.
Filed with NHTSA, January 2026
Manual transmission will not reliably shift from 2nd to 3rd gear without a grinding noise. Other owners are reporting similar issues that have required a full replacement of the transmission in MY2023 cars.
Filed with NHTSA, September 2025
If any liquid or debris material enters the console cover area where many controls for the car are located, the “command switch” (as described by the Mazda dealer) underneath is destroyed. Many items are affected as noted above (some of which I could not check off). They have not responded as to whether some type of shield or even tape could be used to prevent this fault.
Filed with NHTSA, January 2024
When driving on ice the car mistakes a lack of steering resistance for hands being off the wheel (especially when both hands are on the wheel providing even resistance to both sides). It will sound an alarm and jerk the wheel to the side to get the driver's attention, but that sideways jerk causes a loss of steering in icy conditions. This happens multiple times per drive, sometimes within a second or two of the last time.
Filed with NHTSA, March 2026
Turning steering wheel to the left seems to stick somewhat between 9 and 11 o'clock position. It seems more likely happening in cold weather and more obvious at lower speeds.
Filed with NHTSA, February 2025
How the 2023 compares with other 5 years
Complaints for this year next to the average for the other model years, area by area.
The 2023 ranks seventh for owner complaints among 8 5 years, well under the average of the others. Newer years have had less time to collect complaints, so compare like with like.
- Brakes99
- Transmission819
- Electrical724
- Steering63
- Suspension51
- Airbags47
Recalls to confirm (3)
Recall repairs are free at any Mazda dealer, but the seller may never have had them done. Check each campaign number against the VIN.
24V695000AirbagsSep 2024
Mazda North American Operations (Mazda) is recalling certain 2016-2023 MX-5 Miata vehicles. A software error in the air bag control module may cause the front air bags to deploy with excessive force during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection.".
Risk: An air bag that deploys with excessive force can increase the risk of injury during a crash.
Fix: Dealers will update the Sophisticated Air Bag Sensor (SAS) control module software, free of charge. Owner notification letters were mailed November 7, 2024. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 6924I.
23V275000BrakesApr 2023
Mazda North American Operations (Mazda) is recalling certain 2022-2023 CX-30 and 2023 CX-50 vehicles. The anti-lock brake system (ABS) Hydraulic Control Unit (HCU) may be damaged, which can result in reduced braking ability.
Risk: Reduced braking ability can increase the distance required to stop the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and replace the ABS HCU, as necessary, free of charge. Owner notification letters were mailed June 12, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5823D.
23V135000Trailer HitchesMar 2023
Mazda North America Operations (Mazda) is recalling certain 2023 CX-50 vehicles equipped with a Mazda Genuine Accessory trailer hitch. The trailer hitch harness may detach and become damaged, which can result in inoperative trailer lights and/or brakes.
Risk: Towing a trailer with inoperative lights or brakes can increase the risk of a crash.
Fix: Dealers will repair the trailer hitch harness, free of charge. Owner notification letters were mailed April 11, 2023. Owners may contact Mazda customer service at 1-800-222-5500 option 6. Mazda's number for this recall is 5723B.
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