Used Car Checklists

2024 Jeep Cherokee: What to check before buying

Owners have filed 232 complaints with NHTSA about this car, most about the electrical, transmission, and engine. The 10 checks below target those problems, in the order you would do them at the car.

Jeep Cherokee2024
Owner complaints
232
Recalls
15
1 urgent
Crashes reported
8
2 injuries
Reliability
Good
67/100 on Auto Reliability Index

One recall on this model year told owners to park outside until the repair was done.

Do not buy until you have dealer paperwork or a recall lookup showing it was completed for this VIN.

Run the VIN before you go

A history report shows accidents, title brands, odometer readings, and open recalls for this 2024 Jeep Cherokee. Ask the seller for the VIN; it is also on the dash at the base of the windshield.

Your inspection sheet

Tick items off on your phone at the car, or print it. Ticks stay on this device.

0/10 checked

1

Paperwork and questions

Before you go, or before you touch the car0/4

2

Walk-around and cabin

Engine off, key in hand0/3

3

Cold start, engine bay, and underside

Ask the seller not to warm the car up first0/1

4

Test drive

At least 20 minutes, with some highway0/2

These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.

Check the odometer against these mileages

Owners report these failures starting around the mileages below. A car inside one of these ranges deserves a closer look at that part, or records showing it was already fixed.

  • Sudden power loss while driving

    200–4,600 miles

0 mi25k50k

Why these checks: what owners reported

NHTSA complaints for the 2024 Jeep Cherokee, grouped by the part owners named. Open a row to read what goes wrong.

  • Electrical991 crash

    Sudden shutdowns and no-start conditions lead this category. Reports describe the car losing power while driving, demanding a shift to park mid-turn, refusing to shift or turn off, and dead 12-volt batteries that cannot be jump-started, often on nearly new cars. Plug-in hybrid owners say the high-voltage battery drains or electric mode stops working, and some are waiting on a battery recall repair with no parts. Two filings describe fires, one after parking and one under the car at highway speed. Burning smells, warm AC air, and a hot, blank touchscreen also appear.

  • Transmission27No crashes

    Sudden loss of power at highway speed is the main pattern. Drivers describe abrupt slowing, a "Service Transmission" warning, safety systems switching off, and loss of power steering and brake assist. Some cars then refuse to leave park or will not shut down, and one owner had to disconnect the 12-volt battery. Problems often begin within the first few thousand miles, and dealers frequently find no codes. Repairs mentioned include a replaced transmission, a valve body and transmission control module, and a turbocharger. Several owners also say they are waiting on an engine recall repair with no fix available.

  • Engine21No crashes

    Most filings here describe waiting, not a breakdown. Owners say an open engine recall cannot be completed because dealers have no parts, and many say they have waited months while still driving the car. A smaller group reports real symptoms: loss of motive power around 25,000 miles, rough running and hesitation, unexpected revving, and a stall when shifting into park. One buyer of a used example reports exhaust fumes entering the cabin along with a Service 4WD warning and a hybrid check engine light.

  • Exterior lights16No crashes

    High beams that will not come on with the headlight switch in Auto drive most complaints. Drivers must hold the stalk back or switch the lights to On to get high beams. Owners report two or three dealer visits, including what they were told was a recall repair, with the problem unchanged, and some dealers say no fix exists. Other reports cover small rear turn signals that following drivers struggle to see, taillights that stay dark until turned on manually, and a recurring right headlight service warning.

  • Steering72 crashes

    Sudden power steering loss shows up in several reports, often with a cascade of warnings for lane assist, auto park, SOS calling, and the passenger airbag. One steering rack was replaced at 3,216 miles after a boot popped open. Other filings describe a front-end clunk that dealers hear but cannot trace, and full vehicle shutdowns while moving. Two filings are crash-related, one of them fatal, involving a vehicle stopped in a traffic lane and a shutdown while exiting a car wash.

  • Brakes72 crashes

    Unexpected surges forward while braking to a stop are the most serious pattern, and two such reports involve crashes. Other drivers describe a pedal that jammed with almost no travel at less than 1,800 miles, a mushy pedal that sank near the floor with ABS warnings, an ABS unit that failed internally, and the parking brake and auto park engaging at a stop sign. False forward collision braking at highway speed also appears, with mechanics unable to find a fault.

  • Automatic emergency braking7No crashes

    Automatic emergency braking that fails to engage, or engages for no reason, defines this category. Owners describe AEB service and limited-functionality warnings on cars with as few as 11 miles, the system ignoring stopped vehicles during dealer test drives, and false hard braking at 137 miles. Dealers often find no codes, or reprogram the system without fixing it. One report ties disabled radar and driver aids to a cooling system fault after a long wait for hybrid battery parts. Forward parking sensors that stop warning also appear.

  • Acceleration and cruise control6No crashes

    Unintended acceleration is the core complaint. Drivers describe the car surging while adaptive cruise control is active, accelerating at low speed despite pressure on the brake, and a false forward collision stop followed by runaway acceleration that left one driver injured. Other reports cover random downshifts on the freeway and the transmission hanging in gear below 20 mph. Reported mileages range widely, from about 5,422 to 114,213, and dealers have not resolved several of these cases.

In owners' own words

Excerpts from complaints Cherokee owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.

Electrical
My jeep is a 2024, with just about 12,000 miles. On Monday, May 5, 2025. My Air Conditioner stopped working. It was only blowing out warm air. Now I’m told there’s some kind of AC leak and it will take 2-5 days for parks and a full day to repair. After reading reviews. This is a known issue with 2022 jeeps. This needs to be an issue with 2024. This is my 3rd jeep and I’ve never had issues like this.

Filed with NHTSA, May 2025

ElectricalCrash reported
THERE IS a safety recall on vehicle that Manufacturer Safety recall issued. there is no remedy. while reading all of the safety issues that come with this. this is not a great way to feel as you drive with fear vehicle may stop operating while you are driving and can cause an accident.

Filed with NHTSA, September 2025

Transmission
In traffic, in drive, at speed 40 MPH, vehicle shifted automatic transmission to low gear, dropped speed to 10 MPH, every alarm indicator came on, RPMs were in the 6K red line range, was able to pull of the road, engine shut down, was not able to shift, restart, or use key fob functions. Towed to dealer replaced aux battery, replaced TCM valve body assembly. Vehicle mileage 4,380.

Filed with NHTSA, June 2025

Transmission
Vehicle acceleration stops at high altitudes which causes the vehicle to suddenly maintain lower gear and speeds while driving on interstate/highway. Vehicle had accelerator replaced by delearship at 1,406 miles, however the issue continued. Dealership is now replacing turbocharger engine after reporting failure at 3,500 miles.

Filed with NHTSA, September 2024

Engine
Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety.

Filed with NHTSA, January 2026

Engine
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time

Filed with NHTSA, February 2025

Exterior lights
I have had this 2024 Grand Cherokee for barely 4 months and this is the second time I have gotten the notification “Automatic Emergency braking needs servicing” and “Right Lighting needs servicing” the AEB nor forward collision warning works and last time I brought it in they said the right head light was continuously running which is why it needed servicing and here I am 2 weeks later with the exact same issue.

Filed with NHTSA, March 2025

Exterior lights
this car has been worked on twice with negative results, now the dealer has told me Jeep does not want to try to repair it until further investigation.it does not comeply with FMVSS No.108 recall repair 12B Wich was performed twice with negative results.I think they are avoiding the lemon law by not trying to repair it a third time.No loaner or compensation offered.

Filed with NHTSA, March 2024

How the 2024 compares with other Cherokee years

Complaints for this year next to the average for the other model years, area by area.

The 2024 ranks sixth for owner complaints among 8 Cherokee years, well under the average of the others. Newer years have had less time to collect complaints, so compare like with like.

2024 Average of other years
  • Electrical99152
  • Transmission27186
  • Engine2159
  • Exterior lights165
  • Steering752
  • Brakes735

Recalls to confirm (15)

Recall repairs are free at any Jeep dealer, but the seller may never have had them done. Check each campaign number against the VIN.

  1. 25V741000ElectricalPark outsideOct 2025

    Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

    Risk: A vehicle fire can increase the risk of injury.

    Fix: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.

  2. 25V766000EngineNov 2025

    Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

    Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

    Fix: The remedy is currently under development. Interim notification letters explaining the safety risk were mailed beginning December 29, 2025. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

  3. 25V576000ElectricalSep 2025

    Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.

    Risk: A loss of drive power increases the risk of a crash.

    Fix: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.

  4. 25V472000SeatsJul 2025

    Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints.".

    Risk: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.

    Fix: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.

  5. 24V944000Backup cameraDec 2024

    Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.".

    Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

    Fix: Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.

  6. 24V926000EngineDec 2024

    Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. The radiator crossmember bolts may not be properly secured, which can lead to improper air bag deployments and a fuel leak during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity.".

    Risk: An improper air bag deployment can increase the risk of injury. A fuel leak can increase the risk of a fire.

    Fix: Dealers will inspect and secure the crossmember bolts as necessary, free of charge. Owner notification letters were mailed January 9, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D1B.

  7. 24V897000AirbagsNov 2024

    Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection.".

    Risk: An air bag that does not deploy during a crash increases the risk of injury.

    Fix: Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

  8. 24V872000ElectricalNov 2024

    Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls.".

    Risk: Driving without knowing the vehicle's actual speed increases the risk of a crash.

    Fix: Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.

  9. 24V720000ElectricalSep 2024

    Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

    Risk: A vehicle fire while parked or driving can increase the risk of injury.

    Fix: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

  10. 24V586000Child SeatAug 2024

    Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee L vehicles.  The child seat tether welds on the second-row seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems.".

    Risk: A child that is not properly restrained during a crash can have an increased risk of injury.

    Fix: Dealers will reinforce the child seat tether welds on the seat back frame, free of charge. Owner notification letters were mailed October 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 85B.

  11. 24V346000AirbagsMay 2024

    Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. The front bumper may be missing energy absorbing foam, which can cause the front air bags not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection.".

    Risk: Front air bags that do not deploy as intended can increase the risk of injury in a crash.

    Fix: Dealers will inspect the vehicles and install the foam as necessary, free of charge. Owner notification letters were mailed May 30, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 41B.

  12. 24V289000Backup cameraApr 2024

    Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility.".

    Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.

    Fix: Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.

  13. 24V130000Exterior lightsFeb 2024

    Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment.".

    Risk: High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.

    Fix: Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.

  14. 24V131000SteeringFeb 2024

    Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. An improperly machined steering knuckle may separate between the ball joint and knuckle, causing the wheel to fall outward and resulting in a loss of control.

    Risk: A loss of vehicle control increases the risk of a crash.

    Fix: Dealers will replace the steering knuckle, free of charge. Owner notification letters were mailed April 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 07B.

  15. 24V111000Wipers and visibilityFeb 2024

    Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems.".

    Risk: An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.

    Fix: Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.

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