Owners have filed 34 complaints with NHTSA about this car, most about the transmission, electrical, and engine. The 9 checks below target those problems, in the order you would do them at the car.
2020Tick items off on your phone at the car, or print it. Ticks stay on this device.
0/9 checked
2020 Ram ProMaster: inspection sheet
Before you go, or before you touch the car0/2
Engine off, key in hand0/4
Ask the seller not to warm the car up first0/1
At least 20 minutes, with some highway0/2
These checks are specific to this model year. For tires, body panels, fluids, and the other basics every used car needs, use the general inspection guide.
These years share the 2020's design and most of its parts, so their problems are the ones to look for on this car too.
Worth adding to your 2020 checks
Worth adding to your 2020 checks
Worth adding to your 2020 checks
EPA figures for each version of the 2020 Ram ProMaster. Use them to confirm you are looking at the version that was advertised, and as a yardstick on the test drive.
| Version | Drive | EPA rating |
|---|---|---|
| 2.4L 4-cyl | FWD | 24 mpg |
NHTSA complaints for the 2020 Ram ProMaster, grouped by the part owners named. Open a row to read what goes wrong.
Transmission trouble dominates. Reported symptoms include no engagement in Drive until the gas is pressed, hard thumps on each upshift, and sudden downshifts at speed with no warning light. Some vans downshift every time the driver lifts off the accelerator, and in snow this engine braking breaks traction. One report blames debris for clogging the internal pump and seizing the transmission. Several filings center on a recall campaign: parts not yet available, or a dealer declining to replace the transmission under it. Replacement transmissions can take months to arrive and do not always cure the problem.
Fire is the most serious report here. A fuse box keeps melting despite repeated dealer visits, and the van later caught fire while being driven. A driver's window switch rose when pressed down and trapped a driver's head. The backup camera flips its image or cuts out. The radio unit also runs navigation, the camera, and telematics, and it fails intermittently while driving. One report says the problem returned after the unit was replaced. Owners describe these failures as having no lasting fix.
A cooling fan that keeps running after the van is parked and switched off is the core cooling complaint. Dealers have traced it to a failed wiring harness, fuse box, and modules, and the problem can return after repair. Owners say parts for related open recalls were not yet available. Other filings here describe transmission failure, with jerking, unexpected downshifts, a check engine light, and no reverse. One van sat at the dealer for over a year and a half waiting on parts. Rear camera images that turn pixelated or white also appear.
A steering wheel that will not return to center after a full turn left or right is the steering-specific complaint. The driver has to turn it back by hand, and the dealer calls this normal operation. Most of the text in these filings concerns the transmission instead. Reports describe a van out of service for more than a year for transmission damage, then a repeat transmission failure five days after pickup. Another cites an undisclosed prior accident found after purchase.
The rearview camera displays a black screen or an inverted, mirrored image while reversing. Both reports involve notices for an open recall campaign whose repair part was not yet available, and owners say the wait has gone on far too long. Neither van had been diagnosed or repaired. One failure occurred at about 110,000 miles. Losing the rear view raises the risk of hitting people or objects while backing.
Second-row seat belts stay locked and will not pull out, which leaves those seats with no usable restraint. A separate report says a seat is missing the LATCH anchors needed to install a child car seat. With only two filings, no broader pattern or mileage trend is visible, but both problems directly affect passenger protection in a crash.
Excerpts from complaints ProMaster owners filed with NHTSA, as written. Listen for the same symptoms on your test drive.
Transmission failure: Debris that caused the need for the 44A recall clogged the internal pump causing seizure. RAM service stated the need for transmission replacement, my cost.
Filed with NHTSA, April 2025
This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.
Filed with NHTSA, February 2026
Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe
Filed with NHTSA, September 2024
Complaints for this year next to the average for the other model years, area by area.
The 2020 ranks fifth for owner complaints among 9 ProMaster years, close to the average of the others. Newer years have had less time to collect complaints, so compare like with like.
Redesigns and mid-cycle updates change what can go wrong.
The 2020 is the eighth model year of the ProMaster's first generation (2013–2022).
It includes the 2019 update.
What changed for 2019
Recall repairs are free at any Ram dealer, but the seller may never have had them done. Check each campaign number against the VIN.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk: Electrical circuits that overheat increase the risk of a fire.
Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January and March 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment.".
Risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
Fix: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Risk: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
Fix: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Risk: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Fix: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Cars shoppers compare with the Ram ProMaster, with their own 2020 checklists.
2020 owner complaints, side by side
